Region 1 – Critical Incident Training for Telecommunications Officers

The goal of this course is to provide Texas Police Telecommunications Officers with vital information in dealing with critical incidents.  Provide telecommunication officers with information about how all levels of critical incidents are managed during the course of a situation.  Help telecommunicators understand what is going on that they do not see but also recognize the role they play in handling a critical situation.  By the end of the course, telecommunication officers will have an overview of crisis/hostage negotiations, basic SWAT procedures and basic Incident Command Structure along with what they can do to assist their agency during critical incidents.